关键词: 0-1目标规划, 产品设计, 产品质量特征, 网络分析法, 映射模型与方法, 用户需求

Abstract: The key problem in modern product development that is how to melt customer requirements into product and related design processes is put forward. A theoretical model for translating customer requirements (CRs) into product quality charac-teristics (QCs) is set up, which is comprised of three stages： filtering and refining CRs, capturing and transferring QCs, and optimizing and final-selecting QCs. The methodologies for mapping QCs with CRs are presented. The analytic network process (ANP) method is employed to weight based on the important levels of CRs and QCs, which considers the interre-lationships among the CRs and QCs. Furthermore, the proposed mapping procedure takes into account the multi-objective of the problem incorporating other factors else such as cost, time to market, resource utilization ratio, feasibility, etc of QCs. A model of zero-one goal programming (ZOGP) is given to determine the optimal QCs. A case is studied to illustrate the application of the mapping approach.

Key words: Analytic network process, Customer requirements, Mapping and analysis, Product design, Quality characteristics, Zero-one goal programming