Research on the Evaluation of Product Sustainable Design Demands Considering the Inconsistency of Users’ Weights and Complex Interaction

doi:10.3901/JME.2023.03.218

Abstract

Abstract: To address the problem that the importance of sustainable design requirements in the product conceptual design phase is difficult to assess accurately, a sustainable design demands evaluation model considering the inconsistency of user weight and demand interactive is proposed to support the environmental impact assessment of product development in the downstream process. An improved Kano model based on the trust function is proposed to obtain the users’ trust to integrate the evaluation data of sustainable design demand, and the initial weight of each sustainable design demand is obtained by using information entropy. On this basis, the fuzzy Decision-making and trial evaluation laboratory (DEMATEL) is used to construct a directed graph of the impact relationship of demands, a comprehensive weight function considering the demands interactive impact is formed to realize the ranking and importance analysis of sustainable design demands. Finally, a refrigerator is used as a case study to realize the evaluation and analysis of 13 sustainable design demands’ importance, and the results comparison and sensitivity analysis are carried out to verify the reliability of the proposed approach.

Key words: improved Kano model, fuzzy DEMATEL model, sustainability, trust model, conceptual design

CLC Number:

TH166

JING Liting, CHEN Yingchen, XIE Jing, TAN Bowen, JIANG Shaofei. Research on the Evaluation of Product Sustainable Design Demands Considering the Inconsistency of Users’ Weights and Complex Interaction[J]. Journal of Mechanical Engineering, 2023, 59(3): 218-231.

References

[1] SINGH P K,SARKAR P. A framework based on fuzzy delphi and DEMATEL for sustainable product development:A case of Indian automotive industry[J]. Journal of Cleaner Production,2020,246(10):118991.
[2] 程贤福,周健,肖人彬,等. 面向绿色制造的产品模块化设计研究综述[J]. 中国机械工程,2020,31(21):2612-2625.
CHENG Xianfu,ZHOU Jian,XIAO Renbin,et al. Review of product modular design from perspective of green manufacturing[J]. China Mechanical Engineering,2020 31(21):2612-2625.
[3] JING L T,XU Q Q,SUN T,et al. Conceptual scheme decision model for mechatronic products driven by risk of function failure propagation[J]. Sustainability,2020,12(17):7134.
[4] HE B,LIU Y,ZENG L,et al. Product carbon footprint across sustainable supply chain[J]. Journal of Cleaner Production,2019,241:118320.
[5] 张雷,钟言久,袁远,等. 基于数据挖掘的绿色设计中客户需求向工程特性权重转化方法[J]. 中国机械工程,2019,30(2):174-182.
ZHANG Lei,ZHONG Yanjiu,YUAN Yuan,et al. Method of transform customer demands to engineering characteristic weights in green design based on data mining[J]. China Mechanical Engineering,2019,30(2):174-182.
[6] WATZ M,HALLSTEDT S I. Profile model for management of sustainability integration in engineering design requirements[J]. Journal of Cleaner Production,2020,247:119155.
[7] 张凤伟,曹国忠,刘帅,等. 基于Web和专利统计分析的用户需求获取及预测方法研究[J]. 机械设计与制造,2020(8):59-63,67.
ZHANG Fengwei,CAO Guozhong,LIU Shuai,et al. Research on user demand acquisition and prediction method based on Web and patent statistical analysis[J]. Mechanical Design and Manufacturing,2020(8):59-63,67
[8] 曹国忠,石开,王听. 基于多维感性的用户需求分析方法研究[J]. 包装工程,2019,40(6):119-127.
CAO Guozhong,SHI Kai,WANG Ting. User-requirement analysis method based on multi-dimensional sensibility[J]. Packaging Engineering,2019,40(6):119-127.
[9] 张付英,段晶莹,陈建垒,等. 面向产品可持续设计的关键功能模块识别方法[J]. 计算机集成制造系统,2019,25(7):1828-1838.
ZHANG Fuying,DUAN Jingying,CHEN Jianlei,et al. Critical functional modules identification method for product sustainable design[J]. Computer Integrated Manufacturing Systems,2019,25(7):1828-1838.
[10] BIJU P L,SHALIJ P R,PRABHUSHANKAR G V. Evaluation of customer requirements and sustainability requirements through the application of fuzzy analytic hierarchy process[J]. Journal of Cleaner Production,2015,108:808-817.
[11] MA J,KREMER G E O,RAY C D. A comprehensive end-of-life strategy decision making approach to handle uncertainty in the product design stage[J]. Research in Engineering Design,2018,29(3):469-487.
[12] SOHANI A,REZAPOUR S,SAYYAADI H. Comprehensive performance evaluation and demands' sensitivity analysis of different optimum sizing strategies for a combined cooling,heating,and power system[J]. Journal of Cleaner Production,2020,279:123225.
[13] CHAUDHA A,JAIN R,SINGH A R,et al. Integration of Kano's model into quality function deployment (QFD)[J]. The International Journal of Advanced Manufacturing Technology,2011,53(5-8):689-698.
[14] 张妮,赵晓冬. 基于改进质量功能展开的产品可持续设计模块重要度判定[J]. 计算机集成制造系统:2021,27(12):3614-3624.
ZHANG Ni,ZHAO Xiaodong. Importance degree determination for product sustainable design modules based on improved QFD[J]. Computer Integrated Manufacturing Systems,2021,27(12):3614-3624.
[15] 伍晓榕,张树有,裘乐淼,等. 面向绿色制造的加工工艺参数决策方法及应用[J]. 机械工程学报,2013,49(7):91-100.
WU Xiaorong,ZHANG Shuyou,QIU Lemiao,et al. Decision making method of process parameter selection for green manufacturing based on a DEMATEL-VIKOR algorithm[J]. Journal of Mechanical Engineering,2013,49(7):91-100.
[16] 林晓华,冯毅雄,谭建荣,等. 基于改进DEMATEL-VIKOR混合模型的产品概念方案评价[J]. 计算机集成制造系统,2011,17(12):2552-2561.
LIN Xiaohua,FENG Yixiong,TAN Jianrong,et al. Product concept evaluation based on hybrid model of advanced DEMATEL-VIKOR algorithm[J]. Computer Integrated Manufacturing Systems,2011,17(12):2552-2561.
[17] LIU Z,MING X,QIU S,et al. A framework with hybrid approach to analyse system requirements of smart PSS toward customer needs and co-creative value propositions[J]. Computers & Industrial Engineering,2020,139:105776.
[18] DU S,LI H,SUN B. Hybrid Kano-fuzzy-DEMATEL model based risk factor evaluation and ranking of cross-border e-commerce SMEs with customer requirement[J]. Journal of Intelligent & Fuzzy Systems,2019,37(6):8299-8315.
[19] 耿秀丽,邱华清. 考虑顾客满意度的顾客需求重要度确定方法[J]. 计算机集成制造系统,2019,25(8):2025-2035.
GENG Xiuli,QIU Huaqing,Customer requirements importance degrees calculation method considering customer satisfaction[J]. Computer Integrated Manufacturing Systems,2019,25(8):2025-2035.
[20] MATZLER K,HINTERHUBER H H. How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment[J]. Technovation,1998,18(1):25-38.
[21] JING L T,PENG X,LI J Q,et al. A decision approach with multiple interactive qualitative objectives for product conceptual schemes based on noncooperative-cooperative game theory[J]. Advanced Engineering Informatics,2018,38:581-592.
[22] MA S,ZHANG Y,LIU Y,et al. Data-driven sustainable intelligent manufacturing based on demand response for energy-intensive industries[J]. Journal of Cleaner Production,2020,274:123155.
[23] JIANG S F,JING L T,SUN T,et al. A conceptual scheme improvement approach based on the performance value of the principle solution taking a coal mining machine as a case study[J]. Computers in Industry,2019,105:17-34.
[24] WANG C H. Incorporating customer satisfaction into the decision-making process of product configuration:A fuzzy Kano perspective[J]. International Journal of Production Research,2013,51(22):6651-6662.
[25] ATLASON R S,STEFANSSON A S,WIETZ M,et al. A rapid Kano-based approach to identify optimal user segments[J]. Research in Engineering Design,2018,29(3):459-467.
[26] MURPHY C K. Combining belief functions when evidence conflicts[J]. Decision Support Systems,2000,29(1):1-9.
[27] JING L T,ZHAN Y F,LI Q Z,et al. An integrated product conceptual scheme decision approach based on Shapley value method and fuzzy logic for economic-technical objectives trade-off under uncertainty[J]. Computers & Industrial Engineering,2021,156:107281.
[28] SHANNON C E. A mathematical theory of communication[J]. The Bell System Technical Journal,1948,27(3):379-423.
[29] LIN C J,WU W W. A causal analytical method for group decision-making under fuzzy environment[J]. Expert Systems with Applications,2008,34(1):205-213.
[30] ACUÑA-CARVAJAL F,PINTO-TARAZONA L,LÓPEZ-OSPINA H,et al. An integrated method to plan,structure and validate a business strategy using fuzzy DEMATEL and the balanced scorecard[J]. Expert Systems with Applications,2019,122:351-368.
[31] SANGAIAH A K,GOPAL J,BASU A,et al. An integrated fuzzy DEMATEL,TOPSIS,and ELECTRE approach for evaluating knowledge transfer effectiveness with reference to GSD project outcome[J]. Neural Computing and Applications,2017,28(1):111-123.
[32] HE L,WU Z,XIANG W,et al. A novel Kano-QFD-DEMATEL approach to optimise the risk resilience solution for sustainable supply chain[J]. International Journal of Production Research,2021,59(6):1714-1735.
[33] 张雷,刘光复,刘志峰,等. 大规模定制模式下绿色设计产品信息模型研究[J]. 计算机集成制造系统,2007,13(6):1054-1060.
ZHANG Lei,LIU Guangfu,LIU Zhifeng,et al. Product information model of green design for mass customization[J]. Computer Integrated Manufacturing Systems,2007,13(6):1054-1060.
[34] GENG X,CHU X. A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design[J]. Expert Systems with Applications,2012,39(1):1492-1502.
[35] DENG X,ZHENG X,SU X,et al. An evidential game theory framework in multi-criteria decision making process[J]. Applied Mathematics and Computation,2014,244:783-793.